my hand wash isn't working after a refill. what's the deal?

Last Updated: Dec 22, 2016 06:39PM PST
we have two types of hand wash refills: gel and foaming. they’re not interchangeable, so you’ll want to look at the bottles pictured on the front and back of the refill package to make sure you have the right one. here’s the scoop on each:
the gel hand wash refill is thicker. it’s 32 oz and has a photo of our iconic, teardrop-shaped bottle on the front. it can be used as a refill in our gel hand wash bottle or a standard decorative soap dispenser.
the foaming hand wash refill is about the consistency of water. it’s 28 oz and has a picture of the sloped foaming hand wash bottle on the front. it will only work with our special foaming dispenser to make marshmallow-y foam.
if you know you have the right refill and are still having issues, please email us at so we can help you out.
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